Job Description

Warehouse Manager

Join an award-winning team. For six consecutive years, New Chapter has been recognized as one of Vermont's Best Places to Work. As a certified B Corporation and a leading manufacturer of organic, non-GMO, and certified gluten-free dietary supplements, we're committed to helping people live healthier lives while creating a workplace where employees can thrive.

As a wholly owned subsidiary of Procter & Gamble, we combine the values of a mission-driven company with the resources and stability of a global organization.

At New Chapter, we believe diverse perspectives make us stronger. We welcome and encourage applications from individuals of all backgrounds and experiences.

About the Role

As a Warehouse Manager you'll provide leadership, direction, and accountability for all logistics operations, including inbound receiving, warehousing, inventory management, material supply to manufacturing, outbound distribution, and direct-to-consumer fulfillment. This role leads a team of approximately 20 employees and is responsible for developing people, creating accountability, improving performance, and ensuring logistics operations safely and effectively support customer requirements, manufacturing needs, and business priorities.

The Warehouse Manager establishes clear expectations, develops employee capability, drives operational excellence, and leads continuous improvement initiatives that improve service, efficiency, inventory accuracy, and overall department performance. This position works closely with Production, Quality, Planning, Customer Service, and Operations leadership to ensure reliable execution while building a culture of ownership, teamwork, safety, and results.

What You'll Do

Leadership and Team Development

• Lead, coach, and develop a team of approximately 20 logistics employees responsible for receiving, warehousing, inventory movement, material handling, shipping, and fulfillment activities.
• Establish clear expectations, priorities, performance standards, and accountability throughout the department.
• Build employee capability through coaching, training, performance feedback, and development planning.
• Foster a culture of ownership, teamwork, communication, safety, and continuous improvement.
• Partner with Human Resources and Operations leadership on hiring, employee development, performance management, and succession planning.

Logistics Operations

• Lead day-to-day execution of inbound receiving, warehouse operations, inventory control, material movement, outbound shipping, and direct-to-consumer fulfillment.
• Ensure materials and finished goods are received, stored, moved, and shipped accurately and efficiently.
• Ensure reliable material supply to manufacturing through effective staging, replenishment, and inventory management practices.
• Maintain inventory accuracy through disciplined transaction management, warehouse controls, and process adherence.
• Ensure customer orders are fulfilled accurately, on time, and in accordance with customer requirements and service expectations.

Operational Excellence and Continuous Improvement

• Establish, monitor, and improve departmental KPIs and performance metrics.
• Identify operational gaps and implement sustainable corrective actions that improve service, efficiency, and execution.
• Lead initiatives that improve material flow, warehouse organization, space utilization, labor productivity, inventory accuracy, and fulfillment performance.
• Use operational data and trends to drive decisions and improve department effectiveness.
• Create and maintain standard processes that support consistency, accountability, and operational reliability.

Safety, Quality, and Compliance

• Ensure compliance with GMP, safety, quality, and regulatory requirements.
• Maintain warehouse areas in an organized, inspection-ready condition through adherence to established standards and procedures.
• Lead investigations and corrective actions related to safety incidents, inventory discrepancies, service failures, and operational issues.
• Promote a culture where safety, quality, and compliance are non-negotiable expectations.

What Success Looks Like

• Maintains a safe, organized, and compliant logistics operation that consistently supports manufacturing requirements and customer commitments.
• Achieves and sustains departmental performance targets for inventory accuracy, order fulfillment accuracy, shipping performance, material availability, and productivity.
• Ensures production operations receive required materials on time with minimal disruptions to manufacturing schedules.
• Delivers customer orders accurately and on time while maintaining expected service levels.
• Builds a highly engaged and accountable team through effective leadership, coaching, communication, and performance management.
• Reduces recurring operational issues through effective root-cause analysis, corrective action, and continuous improvement.
• Implements process improvements that improve warehouse efficiency, material flow, labor utilization, service performance, and operational reliability.
• Creates clear ownership and accountability for departmental priorities, resulting in measurable improvements in execution and business results.

What We're Looking For

• Strong leadership presence with demonstrated ability to lead, develop, and hold teams accountable for results.
• Ability to establish clear expectations and build a culture of ownership, accountability, and continuous improvement.
• Effective coaching and employee development skills.
• Demonstrated ability to drive change and improve operational performance.
• Strong operational judgment with the ability to manage competing priorities in a fast-paced environment.
• Ability to use KPIs, dashboards, and performance metrics to assess department health and drive improvement.
• Strong communication and cross-functional collaboration skills.
• Ability to create structure, implement processes, and improve execution across complex operations.
• Demonstrated commitment to safety, quality, employee development, customer service, and operational excellence.

Preferred Qualifications

• 5+ years of progressive leadership experience in logistics, warehousing, distribution, manufacturing, or supply chain operations.
• Demonstrated success leading teams and improving operational performance.
• Experience managing warehouse operations, inventory control, shipping, receiving, fulfillment, or material handling functions.
• Experience utilizing ERP, WMS, inventory management, or related operational systems.
• Bachelor's degree in a related field preferred.
• Experience in GMP-regulated manufacturing environments preferred.
• Working knowledge of applicable industry regulations, inventory management practices, and operational improvement methodologies

Compensation & Benefits

The target salary range for this role is $80,000 - $100,000. The salary range provided is a good faith estimate representative of all experience levels. New Chapter considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, tuition reimbursement, parental leave, paid time off, and holidays. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon the company's performance

Build Your Future with New Chapter

If you're looking for meaningful work, a strong team culture, opportunities to grow, and the chance to make a positive impact on people's health and wellness, we'd love to hear from you. Apply today and start a new chapter in your career with New Chapter.

New Chapter, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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